Delete Your Account and Data
This page explains how to delete or request deletion of your App account and associated cloud data.
Important: Deleted accounts and cloud data cannot be restored.
Method 1: Delete Your Account in the App
- Open the App.
- Open “Settings” or “Account” from the home screen.
- Select “Delete account and cloud data.”
- Review both confirmation steps and confirm deletion.
- Reauthenticate with Apple or Google as instructed.
- After deletion, the App returns to guest mode.
Method 2: Request Deletion on the Web
If you uninstalled the App, lost your device, or cannot sign in, request deletion using the email link below.
Request account deletion by email
Include:
- Subject: “Account Deletion Request”
- App: “Asomana Card Games”
- Sign-in method used: Apple or Google
- Any verification information that we specifically request
Do not send your password, authentication code, or credit card number. To prevent unauthorized deletion, we may ask you to verify ownership through a secure method. We may be unable to delete an account that we cannot verify.
Data We Delete
- Your Firebase Authentication account for the App
- Scores, play records, and statistics associated with the account
- Suspended-game states and cloud saves
- Settings and update information needed for cloud synchronization
Data Not Deleted or Retained for a Limited Period
- Guest data stored on your device cannot be remotely deleted by us. Delete it through the App, erase the App's device data, or uninstall the App.
- We may retain minimal records for a reasonable period where required for legal compliance, fraud prevention, dispute resolution, or backups.
- We may retain your deletion request and related support correspondence.
Contact
Operator: Asomana (Representative: Kota Seki)Email: asomana.support@gmail.com